Delivery conditions for outgoing trip and return

Only luggage with maximum dimensions of 1.00x0.60x0.40 m will be accepted. Basically, the length + circumference (small drawing) must not be more than 3.00 m. Maximum weight per luggage item 25 kg. We will not be held responsible for any damage or loss to luggage that exceeds the weigh limit.

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Standard insurance
550 Euros per item already included in our rates. If an item is lost, we will pay the insured amount for each item. Instead, if luggage is damaged during transport, you will receive a coupon worth € 50 per luggage item for another luggage transport service within 3 years. Insurance does not cover valuables (such as mobile phones, cameras and video cameras, notebook computers, jewellery and cash).

Supplemental insurance:
To obtain supplemental insurance, contact us by phone or by email at info@insamexpress.it.

EXAMPLE OF DELIVERY TIMES (in days)	Express	Normal
from Alto Adige to Germany	2	3-4
from Alto Adige to Italy	-	4
from Alto Adige to Austria	2-3	4
from Germany to Alto Adige	3	5
from Germany to Italy	4-5	6-7
from Germany to Austria	3	5
from Austria to Germany	3	5-6
from Austria to Italy	4-5	5-6
from Austria to Alto Adige	2-3	5

Types of payment:

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